Welcome to Hycroft Chiropractic & Massage:

Cancellation Policy 

We are a small health care practice and during busy times space is limited. In order to provide you and others with excellent customer service and access to appointments during peak times we have a firm 24-hour cancellation policy.  

Kindly review our cancellation information below before scheduling an appointment. By booking with any of our associated at Hycroft Chiropractic & Massage you are accepting the terms and conditions of our cancellation policy. We really appreciate your business and hope you have a positive experience with us. If you have any questions or concerns, please call us at (604) 733-7744.


Arriving

Please arrive 10-15 minutes early for your treatment if it's your first time. This will give you plenty of time to check in, use the restroom and fill out any necessary forms. Arriving late will rob you of precious treatment minutes as each session will be finished exactly on time as a courtesy to the next client. Note: If your appointment is first thing in the morning, you don't need to arrive early.       

We are sympathetic that sometimes being late is outside of your control. We promise to always do our very best to perform the most complete treatment possible in the time remaining. Each treatment will be finished on time to accommodate the next client. Arriving too late to perform the scheduled service will result in full charges (equivalent deductions from gift certificates) without the opportunity to reschedule. To ensure that our practice runs on time, we regretfully cannot make an exception to this policy. For this reason we recommend that you plan ahead.


Cancellations

If you need to cancel your appointment please call us at (604) 733-7744 at least 24 hours in advance. Since we turn away other clients to hold your reservation any cancellations with less than 24 hours notice (or no-shows) will result in full charges on your credit card (or the equivalent deduction from gift certificates).

Illness

We realize that sometimes a sudden illness (of you or a loved one) can prevent you from giving 24 hours cancellation notice. In this instance your credit card will be charged only 50% of your total regular priced service (or equivalent deduction from a gift certificate). Services booked at a promotional price cannot be refunded.

Appointment Reminder by Email and/or Text Message

Please let us know if you need help remembering your appointment. We offer appointment reminders by email 48 hours in advance and via phone by request.

Important: 

Although our automatic reservation system does send out reminder emails 48 hours and 24 hours in advance, email in general is not always reliable. Sometimes emails are late, go directly into your junk mail folder or don't show up at all. All these things are out of our control. We recommend that clients note the date/time of their services through other means because ultimately each person is responsible for keeping their appointment and cancelling within 24 hours if need be.  



Booking online

Appointments

Our convenient online reservation system allows you to book appointments instantly, day or night. Please note that when you book online.     

Online Cancellations

To cancel or reschedule an online booking please call us at 604-733-7744.

Canceling with Less Than 24 Hours Notice

Missed or forgotten appointments cannot be cancelled or rescheduled. If you missed your appointment due to an illness emergency, we will gladly issue a credit note for 50% of your total service. Please call us or drop by and we'll be happy to arrange a credit note for you.